# Harmony Apartments - leasing knowledge base (sample)

Use this as the ground-truth context for the sample SMS leasing assistant traces.

## Property
- Name: Harmony Apartments
- Address: 420 Maple Street, Austin, TX 78702
- Office hours: Mon-Fri 9am-6pm, Sat 10am-2pm, closed Sunday
- Tour booking: office can schedule; bot cannot hold units

## Floor plans (available now)
| Plan | Beds | Baths | Sq ft | Monthly rent | Notes |
|------|------|-------|-------|--------------|-------|
| Oak | 1 | 1 | 620 | $1,450 | Bathroom opens to hallway (not en-suite) |
| Cedar | 1 | 1 | 680 | $1,550 | Bathroom connected to bedroom (en-suite) |
| Maple | 2 | 2 | 980 | $1,950 | Corner unit |
| Pine | 2 | 2 | 1,050 | $2,100 | Balcony |
| Willow | Studio | 1 | 480 | $1,250 | Compact |

Waitlist only (not currently available): Elm 3bed.

## Pet policy
- Cats: allowed, $300 deposit + $25/mo
- Dogs: allowed under 40 lbs, $400 deposit + $40/mo
- Breed restrictions: none published in this KB (do not invent)
- Max 2 pets per unit

## Links (allowlist)
- Floor plans PDF: https://harmony.example/floorplans.pdf
- Apply: https://harmony.example/apply
- Pet policy: https://harmony.example/pets

## Channel
Outbound replies are SMS plain text. No markdown, no bullet asterisks, no markdown links.
Keep replies under 320 characters when possible. List at most 3 units unless asked for more.