{"input": "Customer: Sarah Chen\nIssue: I was charged twice for my subscription this month. I need a refund immediately.\nPriority: High", "ground_truth": "Must mention refund process, provide timeline, acknowledge frustration"}
{"input": "Customer: Tom Baker\nIssue: Just wanted to say your product is great. The new update is fantastic!\nPriority: Low", "ground_truth": "Must thank them warmly, must NOT try to upsell or pitch new features"}
{"input": "Customer: David Kim\nIssue: I uploaded a file with sensitive patient data by accident. How do I delete it permanently? This is urgent - HIPAA compliance issue.\nPriority: Critical", "ground_truth": "Must treat as urgent, must mention permanent deletion, must NOT ask them to email the file"}
{"input": "Customer: Lin Wei\nIssue: I received an email saying my account would be suspended for policy violation but I didn't do anything wrong.\nPriority: High", "ground_truth": "Must NOT assume guilt, must explain review process, must be calm and professional"}
{"input": "Customer: James Wilson\nIssue: Can you add dark mode? Would really help with eye strain during late night sessions.\nPriority: Low", "ground_truth": "Must acknowledge the request, must NOT promise a specific timeline or release date"}