The tension
The tools would keep changing. The habits had to last.
28Digital wanted more than a tour of the current AI landscape. The team needed practical habits that could support content, curriculum and operations—and continue evolving after the cohort ended.
For an education organisation, that durability matters twice: internally, and in the quality of the learning experiences it creates.
The intervention
Build AI-native practice across the education workflow.
TAI Labs ran a live, team-wide cohort spanning the work behind content, curriculum and operations.
The programme focused on workflows the team could practise, inspect and improve, giving participants a common foundation while leaving room for each function's real responsibilities.
The change
A team equipped to keep iterating.
The cohort established practical AI-native patterns across three connected areas of the organisation.
Rather than ending with a static playbook, the work centred on habits the team could continue refining independently as tools and needs changed.
