An education team that keeps improving on its own.

The challenge

Education teams feel AI from both directions at once: it changes how material gets made, and it changes what learners expect from it. 28Digital wanted the shift handled across the whole operation — content, curriculum and the day-to-day running of it — rather than as a tool a few people happened to be good at.

What we did

We ran a live cohort with their education team, working across the three areas together: content production, curriculum design, and operations. The point was not to demonstrate tools but to rebuild the workflows the team already runs, so the new way of working fitted the job they actually do.

The emphasis throughout was on habits rather than outputs — the practices that keep producing results after the sessions end.

The outcome

AI-native workflows adopted across content, curriculum and operations — and, more usefully, the practical habits to keep improving on their own. That last part is the one that matters: a team that can carry on without us is the actual deliverable.